Refund policy

All sales are final.

Due to the limited and curated nature of our pieces, Maison Erna does not accept returns, exchanges, or cancellations once an order has been placed.

Each item is carefully inspected and described before being made available. We encourage clients to review product details, measurements, and condition notes carefully before completing a purchase.

Authenticity Guarantee

Every item sold by Maison Erna is carefully sourced and verified for authenticity.

In the rare event that an item is proven inauthentic by a recognized third-party authentication service, please contact us within 48 hours of delivery with supporting documentation. We will review the claim accordingly.

Damaged or Incorrect Items

Each item is documented and recorded prior to shipment to prevent fraudulent claims. If you receive an item that was damaged during transit or incorrect, please contact us within 48 hours of delivery with clear photos and your order number. Maison Erna reserves the right to refuse any claim if the returned item does not match the originally documented condition.

Final Sale Policy

By completing a purchase, you acknowledge and agree that all sales are final.

For inquiries, please contact:
contact@maisonerna.com