Shipping policy
Maison Erna is committed to delivering each piece securely and professionally.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Complimentary U.S. Shipping
Maison Erna offers complimentary insured shipping within the United States.
All high-value items are shipped with:
• Full insurance • Tracking
• Signature required upon delivery
Delivery typically occurs within 2–5 business days once shipped.
Maison Erna reserves the right to select the shipping carrier to ensure secure delivery.
International Shipping
Maison Erna offers worldwide shipping.
International shipping rates are calculated at checkout.
All international orders are:
• Fully insured
• Shipped with tracking
• Signature required for high-value items
Delivery times vary depending on destination and customs processing.
Customs, Duties & Taxes
International clients are responsible for all customs duties, VAT, taxes, or import fees imposed by their country.
Maison Erna does not control or estimate these charges and is not responsible for customs delays.
Order Review & Verification
To protect both our clients and our business from fraud, Maison Erna reserves the right to review and verify any order prior to shipment, including international transactions.
Orders may require:
• Identity verification
• Billing and shipping address confirmation
• Additional payment verification
Maison Erna reserves the right to cancel and refund any order deemed high risk or suspicious.
Address Accuracy
Clients are responsible for providing accurate shipping information.
Maison Erna is not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.
Insurance & Documentation
All items are photographed and documented prior to shipment, including serial numbers and distinguishing characteristics.
Orders over $1,000 may require additional verification before dispatch.
Risk of Loss
For domestic shipments, responsibility transfers to the client once the package has been delivered and signed for.
For international shipments, responsibility transfers to the client once tracking confirms delivery and acceptance at the destination.